Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or other proof of purchase.

To start a return, please contact us at rawcut.pk@gmail.com.

Approved returns should be sent to:

House 25, Street 17, River Gardens, Islamabad, Pakistan

Please do not send items back without contacting us and receiving approval first. Items returned without a prior return request may not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

For any questions regarding returns, you can contact us at:

Email: rawcut.pk@gmail.com
WhatsApp: +92 316 5722553

Damages and Issues

Please inspect your order immediately after receiving it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

When contacting us about a damaged, defective, or incorrect item, please include your order details and photographs of the item where applicable.

Exceptions / Non-Returnable Items

Items purchased during a sale or using a discount code are not eligible for exchange.

Other items may also be excluded from returns where applicable. If you are unsure whether your purchase is eligible for a return, please contact us before sending the item back.

Exchanges

If you would like a different size, color, or item, the fastest way to get what you want is to return the original item, subject to our return policy.

Once your return has been received and accepted, you can place a new order for the desired item.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rawcut.pk@gmail.com.